This page sets out how payment works at Noyella: which methods are accepted, when your card is charged, which currency applies and who handles the transaction.

Accepted payment methods

You can pay by card with Visa, Mastercard, American Express or Discover, or with digital wallets such as Apple Pay and Google Pay where available.

Digital wallets appear at checkout depending on your device, browser and the cards you have saved, which is why the wallet buttons may be visible to some customers and not to others. The complete list of payment methods available to you is always shown at checkout, and that list is the one that applies to your order.

When you are charged

Payment is taken when you place your order, not when the parcel is dispatched. Your order confirmation email serves as your receipt for that payment.

Currency

All prices on noyella.com are shown and charged in US dollars (USD). If your card is issued in another currency, your bank converts the amount at its own rate and may add its own fee. That conversion happens on your bank's side and is not something we see or control.

What the price includes

The price shown on the product page is the price of the item. Shipping is free on every order, so nothing is added for delivery.

Any applicable duties or import fees will depend on the destination and applicable law. Any sales tax that applies to your delivery address is calculated at checkout before you confirm the order.

How the payment is processed

Checkout and payment processing run through Shopify's checkout and its payment processors. Your card details are entered through the encrypted checkout and are handled by the relevant payment processor.

We do not see or store your full card number. What we receive is the result of the transaction and limited payment information that allows us to match a payment to an order and process a refund to the appropriate payment method.

If a payment is declined

A declined payment usually comes from the card issuer rather than from us. Common reasons include an expired card, insufficient available funds, a transaction limit, an address mismatch or a routine security or fraud check.

The checkout will tell you if the payment did not go through. Check your card details and billing address first, then try again or use another available payment method.

If it continues to fail, your bank or card issuer can usually provide the reason. We can also confirm from our side whether an order was successfully created.

An order is only confirmed once the payment has been successfully authorised. If you see a pending amount on your statement without receiving an order confirmation email, the authorisation is generally released by your bank or card issuer within a few business days.

Refunds

We inspect returned items and issue refunds to the original payment method within 5 business days of receiving the return.

Refunds for orders cancelled before dispatch are issued within 5 business days of cancellation being confirmed.

Once we issue a refund, you receive a confirmation email. The time it takes for the refund to appear on your statement depends on your bank or card issuer.

For the complete rules, please see our Refund Policy.

Security

The shop and checkout operate over an encrypted connection. We do not ask for card details by email or by phone, and we will never ask you to send your full card details through these channels.

If you receive a message claiming to be from Noyella asking for payment details or requesting an additional payment before delivery, do not respond to it. Contact us directly using the information below.

Contact

If anything in this policy is unclear, write to us and we will answer.

Noyella
NERTEX LLC, trading as Noyella
5830 E 2nd St, Ste 7000 #27582
Casper, WY 82609
United States

Email: support@noyella.com
Phone: +1 (307) 310-3367
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (Eastern Time)