Noyella Shipping

Shipping Policy

This policy explains how shipping with Noyella works, including shipping costs, processing times, delivery expectations, tracking, and what happens if an order is delayed, damaged, or lost.

Shipping costs

Shipping is free on every order. There is no minimum order value, weight surcharge, or separate handling fee. The price shown on the product page is the price you pay at checkout, plus any applicable sales tax.

Where we ship

We currently ship within the United States, including all 50 states and the District of Columbia. We do not currently ship internationally. If an order is placed with a delivery address outside the United States and we cannot fulfill it, we will contact you to arrange a refund.

Duties and import fees

Because Noyella currently ships within the United States only, customers do not incur international import duties or customs fees on standard domestic orders.

Processing time

Orders are normally prepared within 1 to 2 business days after they are placed. Business days are Monday through Friday and exclude public holidays. Preparing an order includes picking, checking, packing, and handing the parcel to the carrier.

Orders placed on weekends or public holidays enter the processing queue on the next business day.

Order cut-off

Our daily order cut-off is 5:00 PM EST/EDT (Eastern Time). Orders completed before the cut-off on a business day count as received that day. Orders completed after the cut-off count as received on the next business day.

Dispatch and tracking

Orders are packed and dispatched by our fulfillment partner. Once your parcel leaves our facility, you will receive a shipping confirmation email containing tracking information. Tracking may take up to 48 hours to begin updating after the confirmation is sent.

If you have not received a shipping confirmation within 3 business days of placing your order, please check your spam or junk folder first, then contact us with your order number.

Delivery time

Estimated delivery to addresses in the United States is 11 to 15 business days after processing. Delivery estimates are measured in business days and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Total time from order to delivery

Orders are normally processed within 1 to 2 business days, followed by an estimated 11 to 15 business days in transit. This means a typical order is expected to arrive approximately 12 to 17 business days after it is placed, although delivery times are estimates and are not guaranteed.

Delays

Most orders arrive within the estimated delivery window. Severe weather, carrier backlogs, public holidays, incorrect or incomplete addresses, and unsuccessful delivery attempts can cause delays.

Please check your tracking link first, as it normally provides the latest carrier information. If tracking has not updated for 5 business days, or if the estimated delivery window has passed, contact us with your order number so we can review the shipment and, where appropriate, open an enquiry with the carrier.

Incorrect or incomplete addresses

We ship to the delivery address entered at checkout. Please carefully check the street address, apartment or suite number, city, state, and ZIP code before completing your order.

If you notice an address error, contact us immediately. We may be able to correct it while the order is still being processed. Once an order has been dispatched, an address correction may not be possible and may require coordination with the carrier.

Lost and damaged parcels

If your parcel arrives damaged, or the product inside is damaged, please photograph the outer packaging and the product and contact us with your order number as soon as possible. We will review the issue and determine the appropriate replacement or refund under our Return and Refund Policy.

If tracking shows a parcel as delivered but you cannot locate it, first check with other people at the delivery address, nearby areas where the carrier may have left the parcel, and immediate neighbors. If it still cannot be found, contact us within 7 days of the delivery scan so we can review the shipment with the carrier.

Carrier handling

Carrier routing, local delivery schedules, and delivery-office procedures are controlled by the carrier. When a delivery issue occurs, Noyella will work with you and the carrier to help resolve it.

Delivery addresses

We deliver to residential and business addresses in the United States. Some carriers may have restrictions for certain address types, including P.O. Boxes. If a carrier cannot deliver to the address provided, we will contact you using the information provided at checkout.

Contact

If you have questions about shipping or delivery, please contact us.

• NERTEX LLC, trading as Noyella

• Business address: 5830 E 2nd St, Ste 7000 #27582, Casper, WY 82609, United States

• Warehouse: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States

• Email: support@noyella.com

• Phone: +1 (307) 310-3367

• Support: Monday to Friday, 9:00 AM to 5:00 PM EST/EDT